Progress MD Clinic Policies

APPOINTMENT POLICY & APPOINTMENT CHECK- IN TIME 

A 24-hour notice is REQUIRED for any rescheduling/cancellation of your appointments. If you fail to provide us with a 24-hour notice via a Phone Call, Voicemail, Facebook Message, Instagram Message or E-mail, the noted fees below based upon what you had pre-booked and will be required to be paid prior to any future appointment being booked with us again. Or if you are more than 15 minutes late to your scheduled appointment with one of our providers and we cannot fulfill your pre-booked appointment without inconveniencing another client/patient at the time it occurs these fees can also apply. 

All new patients please arrive 10 to 15 minutes early for appointments to allow time for completing consent forms, or other paperwork, using the bathroom, etc.

Pre-Booked Appointment: 15 Minute Late Arrival or 24 Hour or Less Cancellation Fees below: 

$150 or Less Appointment = $50 Fee 

$150 or More Appointment = $100 Fee   

All rescheduling/cancellations with less than 24 hours' notice are subject to the above noted fees that will need to be paid with cash or a credit card, or they will be deducted from your gift certificate or promotional certificate value prior to booking another appointment. This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as everyone else. Progress MD understands circumstances may arise that are out of anyone’s control, but consistent negligence to appointment policies will be notated and fees will be required. 

SPECIFIC TREATMENT DEPOSITS

Progress MD offers a wide range of services that can vary from a 10-minute appointment to 120-minute appointment. In the cases of the higher value and extended time frame appointments, a deposit will be required in order to book the following services. If the patient does not reschedule 24 hours beforehand or is more than 15 minutes late to the appointment, this deposit will be kept by Progress MD to account for employee time and the inability to rebook that appointment time frame. If the patient arrives in a timely fashion and receives the scheduled treatment the deposit will be taken off the total at check-out.

Morpheus8 RF Microneedling Treatment: $100 Deposit

MINT PDO Thread Treatment: $100 Deposit 

FACILITY ETIQUETTE 

Please respect other patient’s experience and maintain a reasonable voice level at all times. 

All children under the age of 12 must be supervised by an adult at all times. Children are not allowed to come with you into the treatment room for facial treatments and or for any laser treatments we offer. It is easier to take care of you when there are no interruptions in the flow of your appointment slot. Often, we prefer that it is just you and the provider in the room, a friend or partner can join you if they are also wanting to be treated as well at the same time by the same provider. 

CLINIC PROPERTY POLICY

Any damages done to equipment, furniture and or clinic property will be subject to a reimbursement to the clinic per the one who damages it. Theft of any kind will result in a police report and we will get our property back and or pursue you legally until it is replaced.

RETURN & REFUND POLICY

Retail Products:

Per safety and general hygiene concerns, any skin care, body, and or supplement cannot be returned for cash, credit and or be exchanged for other items. Once it leaves the premise and is opened, the used value is not the same. Keep in mind that new products adding into your regimen may not be accepted well by your body system and that is a risk you accept when you purchase them.

Services:

Treatment series, packages and treatment certificates are non-refundable and non-transferable. 

It is not advised to pre-purchase a series of treatments prior to receiving the first session. 

GIFT CERTIFICATE & PROMOTION POLICIES

All General Amount and Treatment Specific Gift Certificates are non-refundable and cannot be redeemed for cash or gratuities. General Amount Gift Cards are good for 5 years in the United States. All rescheduling/cancellations with less than 24 hours' notice are subject to a the notated above fees, or the same fees can and will be deducted from your treatment certificate value.  

Promotional Gift Cards may be given to you with the purchase of a special, general amount gift cards, and or that you may win from a benefit donation or Silent Auction. Those do not have a 5-year term to be redeemed and are subject to expiring when the Gift Card and or Paper Certificate says it will.

PMD Cash is only valid for 6 months, it cannot be combined with monthly specials and or flash sales. It can be applied towards any non discounted single services/treatments, retail products or a generally discounted package.  

PRE-PAID TREATMENT EXPIRATION POLICY

All regular service packages and pre-paid treatments (Except Laser Hair Removal and or Laser Tattoo Removal) must be used within 12 months (unless specified otherwise) from date of purchase or they will expire. Laser Hair Removal and Laser Tattoo Removal packages must be used within 12 months from date of purchase or they will expire.

However, Special Monthly Promotions and or Flash Sales outside of any regularly priced item or website noted packages will expire in the noted time frame as they unique promotions we often set up in shorter turn around situations to offer savings with reps, orders and companies to pass the savings on to you! 

DERMAL FILLER REMAINDER POLICY

Any syringe that has been opened, used, but leaves a remainder will be required to be used within 3 months of the initial injection date regardless of the notated product expiration date. This helps us prevent bacteria growth over elongated periods of time and maintain the safety of the product for our patients. If a product is not used within that time frame the product will be disposed of and no credit nor refund will be given. 

 TREATMENT OUTCOMES 

We will be honest in all our consultations with you. Most of the treatments and services we provide are recommended in series of 3 or more and results can take 2 weeks to 6 months to show results. These are non-surgical cosmetic options, and even with most surgical items, it can take months for results to be healed and for the best results to be present. We understand many want the body to respond instantly and unfortunately our systems need time to respond, regenerate and to make results visible. We will give you a general timeline that an average patient may see results from for a treatment we provide, some may see them sooner and or later than the average person does. 

Non-Surgical Cosmetic Medicine is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results in a way where a guarantee would be involved on your behalf. The Medical Companies we purchase FDA Medical Devices, Injectables, and other items are also unable to Guarantee anything to us directly, so we are also not operating under an umbrella of explicit and specific patient expectations. There is risk and there is reward with every single item our providers offer in our space for you. We will discuss the risks that are relevant to your specific treatment and they will also be listed in you consent form. 

Therefore, payments made for services are for treatments to be performed, the providers time, the cost of the product itself and or the device being used, etc…- not for a specific result.  

However, we always strive to achieve the absolute best result that we can for you and educate you on a variety of options there are both in our clinic and elsewhere if we don't provide them to reach your goals as well. 

Scheduling your appointment is your acceptance of these policies when you pre-book an appointment with us. We simply prefer to have clarity and respect for your time, other patients and clients time and to respect our team members who work hard to be available and take care of you!

Thank you for allowing us to serve you!

Current as of September 1st, 2024